We, the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Caring, Teamwork, Integrity, Innovation and Inclusion. Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Excellent service is an expected and integral part of the FCVC culture.
To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
We are looking for an experienced professional with proven ability to function at a high level to act as a liaison between the multidisciplinary physician leaders, clinical partners and FCVC Call Center for all aortic patients referred to the Frankel CVC MI-AORTA Program. You will assist with a wide scope of duties to ensure safe, effective, and efficient care for this patient population. The ideal candidate is a highly organized self-starter providing overall administrative support for the MI-AORTA Program. Representing the Frankel Cardiovascular Center, you will also exhibit outstanding customer service focus while promoting our core values.
Provide administrative support to program leaders. Attend programmatic meetings and retreats. Prepare meeting agendas, take minutes, follow-up on “action” items from various meetings to ensure deadlines are met, and send follow up reminders as requested.
Organize and facilitate all aspects of case discussions, invited speaker series, and other special events related to the program.
Create and maintain content for MI-AORTA website.
Partner with health professionals to create programmatic, educational and marketing materials.
Track program metrics and contribute to drafting program progress reports.
Manage directed phone calls from internal and external customers related to their aortic disease, referring to the FCVC Call Center and/or medical professional whenever medical guidance is requested.
Utilize view only MI-CHART access to monitor and assist aortic providers with planning for clinic schedules/grids, complex scheduling of diagnostic testing, pre-post procedure scheduling, OR case scheduling and room utilization, as well as coordination with clinical research requirements. Partner with respective departments to ensure accuracy in scheduling of all aortic patient appointments.
Communicate with the patient to confirm appointment dates and times. Partner with the patient on their overall care and successful navigation of our health system.
Coordinate with physicians, clinical staff, and outside institutions to procure proper outside medical records for patients. Ensure retrieval, review, and audit of medical record intake for accuracy and completeness. Deliver accurate and efficient support in acquiring and uploading all pertinent medical records/images into Michart and associated clinical applications.
Anticipate and problem solve issues with clinic and ancillary testing schedules and resolve in a timely manner.
Other duties as assigned.
High school diploma or equivalent combination of education and professional experience.
Experience navigating EPIC electronic medical record (EMR) systems.
Familiarity with obtaining medical records or professional medical billing.
Knowledge of basic medical terminology.
Demonstrated customer service excellence and attention to detail.
Ability to work well independently as well as collaboratively within a team setting.
Strong organizational, problem-solving and prioritization skills.
Ability to multi-task and work in a high-volume area.
Demonstrated active listening, verbal, written and information technology communication skills.
Demonstrated ability to interact with a diverse population.
Demonstrated record of excellent attendance and reliability.
Must be very comfortable working with computers and have a general knowledge of office practices.
Requires flexibility in all aspects of work assignments.
4+ years progressively responsible experience in an administrative support role.
2 to 4 years progressively responsible experience in an administrative support role.
Bachelor’s degree preferred.
Experience working within a large, complex outpatient healthcare setting.
Prior experience with coordinating complex scheduling.
Demonstrated proficiency with MiChart, LifeImage, Prosolve, Syngo Dynamics and Microsoft suite, and ability to navigate between systems.
Previous experience working with clinical staff (nurses, mid-level providers, and physicians).
Working knowledge of cardiology/vascular/cardiac surgical terms, testing and procedures.
Previous experience requesting and uploading/imaging medical records.
Familiarity with Financial Counselor referral process for healthcare patients.
Knowledge of shipping and mailing methods, speeds, and web applications.
Knowledge of University policies and procedures.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.