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What does a successful Client Service Executive, Digital Channels do?
Client Services' mission is to ensure that Digital Channels clients are engaged, serviced and supported in a consistent and superior manner, throughout the life of their relationship with Digital Channels, regardless of which Digital Channels department, other Fiserv Division or shared corporate services is "facing" the client. We are focused on serving and adding value for our clients such that they are all proud and vocal advocates of Fiserv. In achieving this goal, we will leave a mark on the new digital world that each of us will be proud to have had a part.

As a Client Service Executive, Digital Channels, you are responsible for:

• Working across several levels of our company to ensure delivery of quality Technical Operations Services and delivery experience.

• The role is accountable for signification client relationships and is assigned the largest, strategic, most complex, and highly visible clients.

• The Service Executive drives efforts through cultivation of ongoing client relationships at the highest client level and deliver on the promise of One Fiserv.

• Delivering on multiple priorities through strong organizational skills and detail orientation.

• Leading and influencing with a calm, confident presence.

• Conducting courageous conversations when necessary.

Basic Qualifications for Consideration:

• 5+ years of experience in customer service or client facing role supporting enterprise solutions

• Demonstrated ability to cultivate relationships and work collaboratively and cross functionally with all levels of staff

• High School Diploma or equivalent

• Ability to travel up to 25%

Preferred qualifications:

• Understanding of Digital Channels, online/mobile banking, and Electronic Payments products

• Financial Services / Banking Industry experience

• Project Management experience

• Program Management experience

• Knowledge of Fiserv systems

• Expertise working with virtual teams in a matrixed environment

• Demonstrated Customer Service and Conflict Management skills

• Ability to identify needs, formulate a plan, and execute a plan through resolution

• Bachelor's degree

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.