What does a successful Client Service Executive, Digital Channels do? Client Services' mission is to ensure that Digital Channels clients are engaged, serviced and supported in a consistent and superior manner, throughout the life of their relationship with Digital Channels, regardless of which Digital Channels department, other Fiserv Division or shared corporate services is "facing" the client. We are focused on serving and adding value for our clients such that they are all proud and vocal advocates of Fiserv. In achieving this goal, we will leave a mark on the new digital world that each of us will be proud to have had a part.
As a Client Service Executive, Digital Channels, you are responsible for:
Working across several levels of our company to ensure delivery of quality Technical Operations Services and delivery experience.
The role is accountable for signification client relationships and is assigned the largest, strategic, most complex, and highly visible clients.
The Service Executive drives efforts through cultivation of ongoing client relationships at the highest client level and deliver on the promise of One Fiserv.
Delivering on multiple priorities through strong organizational skills and detail orientation.
Leading and influencing with a calm, confident presence.
Conducting courageous conversations when necessary.
Basic Qualifications for Consideration:
5+ years of experience in customer service or client facing role supporting enterprise solutions
Demonstrated ability to cultivate relationships and work collaboratively and cross functionally with all levels of staff
High School Diploma or equivalent
Ability to travel up to 25%
Understanding of Digital Channels, online/mobile banking, and Electronic Payments products
Financial Services / Banking Industry experience
Project Management experience
Program Management experience
Knowledge of Fiserv systems
Expertise working with virtual teams in a matrixed environment
Demonstrated Customer Service and Conflict Management skills
Ability to identify needs, formulate a plan, and execute a plan through resolution
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.