What does a fantastic Client Service Management Executive, Digital Channels do?
Client Services' mission is to ensure that Digital Channels clients are engaged, serviced and supported in a consistent and superior manner, throughout the life of their relationship with Digital Channels, regardless of which Digital Channels department, other Fiserv Division or shared corporate services is "facing" the client. We are focused on serving and adding value for our clients such that they are all proud and vocal advocates of Fiserv. In achieving this goal, we will leave a mark on the new digital world that each of us will be proud to have had a part.
This position is responsible for:
You will work across several levels of our company to ensure delivery of quality Tech Ops Services
The Service Executive role is accountable for signification client relationships and is assigned the largest, strategic, most complex, and highly visible clients.
The role takes primary responsibility for the clients' Digital Channels Tech Ops services and delivery experience.
The Service Executive drives efforts through cultivation of ongoing client relationships at the highest client level and deliver on the promise of One Fiserv.
Basic Qualifications for Consideration:
5+ years of experience in customer service or client facing role supporting enterprise solutions
Demonstrated ability to cultivate relationships and work collaboratively and cross functionally with all levels of staff
High School Diploma or equivalent
Ability to travel up to 25%
Understanding of Digital Channels, online/mobile banking, and Electronic Payments products
Financial Services / Banking Industry experience
Project Management experience
Program Management experience
Knowledge of Fiserv systems
Expertise working with virtual teams in a matrixed environment
Demonstrated Customer Service and Conflict Management skills
Ability to identify needs, formulate a plan, and execute a plan through resolution
Who We Are: Digital Channels provides industry-leading products and services for the online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in the digital transformation. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips. Leveraging in-depth research, user experience design, and industry best practices, Digital Channels' online banking and mobile banking solutions are ranked as the top solutions in the market and adopted by some of the largest and most innovative financial institutions in the market. Digital Channels strives to build great products, provide a great place to work, and foster great people. Through our work we set the bar for the entire industry. There is an unprecedented opportunity in front of us. Society is going digital and through our clients we shape a big part of the emerging digital world.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.