At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York office.
The Payment Services lead role is accountable to support the operational functions for electronic payment schemes (Wires, ACH, RTP) while liaising with critical partners across the organization to deliver HSBC's strategic vision. This role requires knowledge of US Payments including Financial Markets Utilities (FMUs) utilized such as FEDwire, CHIPS, EPN, and RTP, as well as an understanding of the assoicated products.
The role will hold most or all of these responsibilities:
Management of daily workflow of both onshore and offshore teams; including but not limited to: overseeing BAU operational functions, ensuring policies and controls are adhered to, and managing escalations for the products related to Payment Services
Identifying efficiencies, ensuring adequate coverage and serving as a Subject Matter Expert
Expected to lead/participate in projects and testing
Ability to drive and provide a positive workplace environment
Assist with the development of the staff by providing feedback, coaching and support as well as providing input into performance reviews
Must be able to multi-tasks and manage the teams work in order to meet SLAs and regulatory deadlines, as well as completing critical adhoc requests
Candidate should have strong analytic skills and be able to work with the manager and staff to resolve issues in a timely manner; this include identifying risks and/or problems and their solutions
Must be able to effectively communicate and develop partnerships with a variety of businesses for the purpose of driving operational efficiencies and enhancing client journeys
Managing departmental cash breaks and analysis of internal accounts to identify potential risk items
Internal Number: 834467
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
• Located in 72 countries and territories
• Serving around 48 million customers
• Supported by over 268,000* people
• Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, o...pen to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.