Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations
Department Overview: FCM QC Team reviews all electronic funds transactions ensuring all consumer and business fees resulting from electronic transactions validating appropriateness and compliance with Reg. E.
The responsibilities would include:
Domain Knowledge with respect to various US banking Regulations and managing customer dispute management processes
Responsible le for daily management of a team within the process and meeting the SLA.
Ability to manage a team of 15-20 with a diversified group of team members
Hiring skilled and appropriate team members for the process and have attrition in control.
Addressing escalations and manage the business with nil financial losses
Report the business every day on the pending and processed volume status and ensuring each transaction is completed within the deadline.
Reporting the performance on a weekly and monthly basis to the management and to the respective line of businesses
Plan trainings and ensuring the proficiency of the team members
Have regular calls with the business; understand and articulate to the requirement from the stake holders for the smooth course of the processes.
Ensure the team is well engaged and highly motivated to be qualitatively productive.
Daily Duties may include: reviewing, Approving, prioritizing, and distributing daily work to meet deadlines and goals
Gain strong process knowledge to answer process related questions from the team and reduce the queries going to the LOB.
Showcase high levels of adherence to Risk & Compliance also ensuring every team member abides by the same
Prepare incident reports and Coordinate with the risk and legal teams to handle financial losses/Claims
Should be able to take decisions on the stretch goals for the team and accomplish the goal without any negative impact to the business
Make sure the team budget is effectively utilized across the year
Analyzes the existing practices and generates ideas Utilizes simple improvement tools, draws on past experience and looks at system level changes Takes up total process improvement initiatives
Flexible to work in Night Shifts.
Demonstrates a keen eye for detail and provides constructive feedback for the team members with a fair approach.
Plan career progression for Analysts, Develop team members for next roles in the hierarchy
University degree in Business or related discipline.
Experience of more than 5 years in financial crime management
Strong analytical skills.
Fluency in English and at least one regional language.
Have extensive MS excel skills to prepare and present reports.
Experience of working across one or more geographic territories or regions
Certification in Financial Risk Management
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 55702BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo