Patient Services Intermediate are the first face to face interaction for patients & providers when entering the clinic. MedSport Ice Cube services an over 20,000 patients per year. This role is comprised of front line tasks such as scheduling patients across multiple clinics, check-in, checkout, copay collections, answering phone calls, patient registration/verification, cash reconciliation and imaging. Patient Service Intermediate interface with clinicians (PT, PTA, ATC and MD) for schedule, reschedule, & external referral/triage needs. This position is imperative to our department in order to manage our high patient volumes and to provide adequate administrative services to our patients.
Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits
Resource for clinicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
Obtain insurance approvals using established insurance company guidelines.
Answer patient phone calls.
Maintain set guidelines and standards for check in/out practices.
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
High School Diploma or GED.
3 -4 years of experience.
Knowledge of basic medical terminology.
Prior experience performing complex scheduling.
Familiarity with obtaining medical records or professional medical billing.
Financial counseling experience for healthcare patients.
Exceptional interpersonal skills and ability to work well within a team setting.
Demonstrates active listening, written, verbal and information technology skills.
Experience working within a large, complex health care setting.
Familiarity with UMHS electronic medical record systems.
Knowledge of University policies and procedures.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 182603
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.