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Senior Electronic Banking Specialist Job Locations US-MA-BostonPosted Date 1 week ago(10/10/2019 2:50 PM) Job ID 2019-2236 # of Openings 2 Category Operations
Boston Private is a leading provider of fully integrated wealth management, trust and private banking services. For more than 25 years, Boston Private has taken a highly personalized approach to serving the complex financial needs of individuals, families, business owners, private partnerships, nonprofits and community partners. Boston Private is also an active provider of financing for affordable housing, first-time homebuyers, economic development, social services, community revitalization and small businesses.
Headquartered in Boston, Boston Private has offices across the U.S. including Boston, San Francisco, San Jose, Los Angeles and South Florida. Private banking and trust services are provided through Boston Private Bank & Trust Company. Wealth management services are provided through Boston Private Wealth LLC, an SEC registered investment adviser and a wholly owned subsidiary of Boston Private Bank & Trust Company.
The primary responsibilities of this position include daily Automated Clearing House (ACH) payment and exception processes, monitoring and resolution of ATM performance issues, ATM/debit card monitoring and handling of Visa notifications of card compromises or breaches. This position may also include other electronic payments and operations duties as assigned.
Responsibilities, Duties, and Accountabilities:
Participates in the daily workflow related to ACH processing, including new enrollments and handling of transmission files, rejects, disputes monitoring, and ACH reclamations
Works with the Bank's Financial Intelligence Unit to monitor ACH activity and manage ATM/debit card risk rules
Respond to Visa notification of compromised cards and card breaches
Pro-actively manages ATM machine outages to ensure timely resolution; request or escalate ATM vendor service, monitor ATM performance and document metrics monthly
Complete ATM settlements and reconciliations
Works closely with various internal departments and third party vendors to manage ACH files and payments, maintain ATM/debit cards, and service ATM machines
Responds to and resolves internal and external inquiries submitted via request management system according to service level agreements
Other operations responsibilities as required, including delegating assignments and cross training of Electronic Banking Specialists
Participate in department project initiatives related to efficiency, service delivery improvements and regulatory issues.
BS/BA preferred with a minimum of 3 years' experience in financial services, preferably in an operations environment, or evidence of commensurate experience in banking operations
Experience with ACH payments, ATMs and/or debit card payments/disputes
Accredited ACH Professional (AAP) certification a plus
Attention to detail with ability to self-motivate and prioritize tasks
Ability to learn and comprehend new system processes
Strong time management skills
Ability to communicate effectively, orally and in writing to all levels of responsibility
Reliability, flexibility, professional etiquette and sound judgment are important
Occasional flexibility in hours required until 8pm, supporting West Coast offices
Proficient in Microsoft Office
Knowledge of Fiserv Signature and/or Fiserv EFT a plus
Familiarity with state and federal banking regulations
Boston Private is an Equal Opportunity Employer
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Internal Number: 6713020
About Boston Private Bank Trust Company
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