There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Support, establish and identify opportunities to enhance governance and robust process controls across enterprise data, product and platform development.
Manage partnerships to design preventative, predictive, and automated controls.
Ensure risks and issues are managed promptly and effectively, with appropriate escalation, root causes identified, and prevention plans for ongoing risk mitigation and reduction.
Enable change, with appropriate engagement of relevant stakeholders, leveraging appropriate KRIs and KPIs for risk intelligent discussions.
Manage the integration of effective controls, rigorous testing and ongoing monitoring into new capabilities, processes, partnerships and third-party arrangements, to assure delivery against expectations and compliance with relevant policies and regulations.
Ensure risks related to Third Parties, Partners and Legal Entities are managed in line with regulatory and AXP expectations.
Operate as a trusted partner to business and support groups across the American Express enterprise, supporting them in meeting their expectations and in doing so maintaining strong business focus and presence.
Deep, technical understanding of data governance and enterprise platforms
Strong business background, ideally with significant experience across different business, marketing and risk disciplines. Experience operating across multiple jurisdictions globally is essential
Demonstrates excellent interpersonal skills including collaborating and influencing abilities with proven ability to operate successfully across the matrix, and at all band levels.
Proven program management skills and strong change management experience.
Demonstrated ability to drive and manage complex/large scale change initiatives sensitively, with experience in delivering across multiple markets/regions highly desirable.
Risk management mindset, with the ability to challenge the status quo.
Ability to learn quickly, “connect the dots” with a strong track record of developing idea from concept to deployment and delivering win-win solutions for the business.
Demonstrates creative and highly collaborative approach to solving business problems.
Exceptional verbal and written communication skills, alongside excellent analytical skills.
Technical understanding of marketing platforms and processes would be advantageous. This includes platforms that may be global, US, International, Card Marketing, Merchant and/or content & channel driven.
Bachelor’s degree or equivalent preferred
About American Express
American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.