OurCorporate & Investment Bank relies on innovators like you to build and maintainthe technology that helps us safely service the world's important corporations,governments and institutions. You'll develop solutions for a bank entrustedwith holding $18 trillion of assets and $393 billion in deposits. CIB providesstrategic advice, raises capital, manages risk, and extends liquidity inmarkets spanning over 100 countries around the world.
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.
This role requires a wide variety of strengths and capabilities, including:
BS/BA degree or equivalent experience
Basic knowledge of application development
Proficiency and working knowledge in one or more general purpose programming languages (Python, Java etc), plus an interest in learning other coding languages and skills as needed
Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal
Serve as liaison between Operations and the support groups
Make recommendations for automation of repetitive tasks, creating business cases for Development groups to provide needed tools and enhancements
Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
Research issues escalated from Merchants, Operations internal system alerts, Help Desks, Support Groups and other departments
Build and drive adoption for greater self-healing and resiliency patterns
Provides accurate problem identification, ticket documentation and customer/vendor dialogue
Documents small-to medium-scale projects and delivers presentations with minimal supervision
Provides activity, progress and status reports to management and keeps management posted of any critical issues
Follow escalation policies and procedures
Perform Ad Hoc service requests and manual workflow activities
The role requires weekend support as part of shift based coverage
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Minimum 3+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment.
Minimum 2+ years' experience in a technical lead or support management role.
Preferred 3 + years'experience with Tandem or Stratus, including submitting jobs and validatingdata
2-5 years' experience in UNIX operating system functionality. UNIX administrative skills a plus
1-5 years' experience using scheduler software such as Control-M, CA-7 and/or Netbatch
5 years' hands on coding and development experience using Python, Java etc
Adept in the development of automated tools, systems, and services in multiple technology domains
Advanced knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute and storage systems)
Automation tools experience such as Chef, Puppet, Ansible, Fabric, and repositories like Git
Basic knowledge of networking technology
Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.
Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.
Ability to interact with individuals on all organizational levels.
Establishes strong working relationships with team members and across functions.
Ability to communicate with technical and non-technical customers.
Able to work under pressure to resolve issues affecting the production services.
Excellent analytical skills.
Good project management skills.
Two or more years of experience with Excel, Word, Access, Visio, and PowerPoint
Two to five years knowledge of relational databases
One to five years using Unix scripting such as ksh and perl
One to five years' experience with file transfer software such as SNDM & SFTP
Understanding of monitoring tools a plus.
Experience in Payment processing/Cards industry a plus.
When you work at JPMorgan Chase & Co.,you're not just working at a global financial institution. You're an integralpart of one of the world's biggest tech companies. In 20 technology centersworldwide, our team of 50,000 technologists design, build and deploy everythingfrom enterprise technology initiatives to big data and mobile solutions, aswell as innovations in electronic payments, cybersecurity, machine learning,and cloud development. Our $10B+ annual investment in technology enables us tohire people to create innovative solutions that will are transforming thefinancial services industry.
At JPMorgan Chase & Co. we value theunique skills of every employee, and we're building a technology organizationthat thrives on diversity. We encourageprofessional growth and career development, and offer competitive benefits andcompensation. If you're looking to buildyour career as part of a global technology team tackling big challenges thatimpact the lives of people and companies all around the world, we want to meetyou.
Internal Number: 6094673
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