JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan is available atwww.jpmorganchase.com
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
The CIB Technology Incident Management team is a highly skilled, specialist global team empowered to make critical decisions during technology incidents to recover services for our clients. The team is at the heart of reducing variability in recovery times and is key in protecting the revenues and client franchise for the firm. J.P.Morgan is looking for an experienced application support manager to manage the major incidents impacting the Commercial and Investment Bank (CIB). The ideal candidate is likely a senior application support team technologist or a manager of an application support team. You should be an excellent problem solver and be able to take command and partner with a set of different technology teams and direct them to quickly diagnose and resolve the underlying issue with minimal to no impact to our clients.
As the Incident Owner is a very visible and integral role within this high performing team, you will be empowered to orchestrate incident resolution with minimal business impact and subsequently to ensure all learning from the incident feeds into a continuous improvement discipline. The key responsibilities of the role include but are not limited to: Determine and ensure execution of appropriate actions to recover business services as quickly as possible Run the technical bridge to drive all diagnostic and resolution activities Identify all resources needed to resolve the incident, including resources from JPMC partners, external vendors, JPMC lines of business Ensure all incident team members are aligned to the outcomes required and operate within the agreed best practice operating procedures for the incident Participate in process improvement to ensure improved future performance of the team Actively design and manage personal improvement plan to set and meet team and individual performance goals Participate in post-incident reviews and problem management activities Proactively contribute to improvement activities during incident downtime Review the CIB environment to proactively identify events or lower severity incidents that could have major business impact if not resolved swiftly Qualifications - External Ideally 5 years' experience in Technology; Production support experience preferred; Application Development experience a plus Ability to perform under pressure Prior experience of running the incident bridge for application and/or technology issues. In-depth knowledge and understanding of Incident Management practices, skills and tools Broad understanding of technology frameworks across mainframe, midrange and distributed General understanding of Financial Services and key drivers of business performance Influential and ability to exercise judgment and sound decision-making under pressure Excellent communication skills, able to communicate with senior Technology and Business management Ability to influence others across all contributing teams and disciplines Strong team player, ability to foster relationships from both a business and technical point of view ITIL training and certification preferred Committed to process improvement, LEAN and/or Six Sigma training a plus Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world. When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
@2019 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
Internal Number: 6001899
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