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Fintech is one of the fastest-growing, innovative industries today. Chargeback Gurus is a global fintech company helping businesses fight, prevent and win chargebacks and has recovered over $1.5B for their clients. As trusted advisors?to the credit card networks and?Fortune 500 companies, the Gurus are known for their expertise in the areas of risk management, chargeback and fraud prevention, and data analytics. The Gurus have won numerous awards and accolades, including being named in the Inc 5000 Fastest-Growing US Companies and Stevie Awards.

Chargeback Gurus (CBG), an Inc. 5000 Fastest Growing Company with a phenomenal growth of 200% in 2020 is looking for a Partner Alliance Manager to develop and implement commercial and strategic relationships with organizations in accordance with company's overarching objective, goals and strategies.

Chargeback Gurus is a global company that offers businesses chargeback management and analytics solutions to increase customer satisfaction and drive repeat purchases. Our deep data analytics and expert assessment help businesses identify risks and vulnerabilities in business processes and improve customer experience. As industry-leading pioneers, Chargeback Gurus is a trusted advisor to the card networks, financial institutions and the Fortune 500.

We're experiencing fast paced growth YOY since inception and we project equal or better growth in 2021. This is a remote position with flexible work hours. We work and play hard. We believe in a collaborative work environment. We empower every one of our Gurus to be a leader and think outside the box in their role. If you love to work with a fun, collaborative, high performing team, this is your place to be. You will be well compensated, rewarded, recognized and motivated for all the leadership skills you bring to us.

We are a fast-paced firm and love to work with people who are creative, smart, flexible, and deep thinkers. We value every member of our team and work as a collaborative, tight-knit group. We offer an extensive insurance package including medical, dental, vision, life, long-term and short-term disability, and others, 401K, 3 weeks PTO. Our weekly Motivational Fridays and Mindful Mondays are highlights for our team. We work hard, but don’t take ourselves too seriously – bring your sense of humor.

The Client Relationship Manager I (CRM I), reports to the Client Success Leadership Team, and is key in developing long-term relationships with our clients. The CRM I is responsible for helping our clients navigate Chargeback Guru’s full range of products, services, and processes. The CRM I serves as a subject matter expert and Chargeback Industry consultant focused on engaging current and potential clients via phone and written correspondence.  The CRM I works in partnership with our Sales, Accounting, and Production teams. Together they will create a path to an enhanced client experience and drive services by leveraging production-based business intelligence and recommending service consolidations. The position requires exceptional judgment, an ability work in a fast-paced environment and to execute with excellence.

Duties and Responsibilities

• Understands key indicators and drivers as they impact client’s services offerings and their respective merchant markets
• Communicates with clients to better understand their goals and objectives; demonstrates how Chargeback Guru’s products or services can help meet their objectives
• Demonstrates excellent communication and interpersonal skills with clients, business partners, teammates and other key stakeholders
• Thrives in a fast-paced, deadline driven environment
• Demonstrates a broad understanding of communicating and developing service options/solutions for high-net-worth clients
• Makes outbound calls
• Delivers the best customer experience in the chargeback services industry
• Leads the client contact strategy; acts as the key client point of contact across the Chargeback Guru’s relationship team
• Deepens client relationships through sound advice and counsel
• Collaborates with the Client Success Teams globally
• Creates long-lasting, meaningful relationships with clients
• Acts with autonomy based on industry knowledge and company policy with respect to client communications

Job Requirements

• 1-3 years’ experience in Fintech (Chargeback Industry experience preferred)
• Related sales or client engagement experience desired
• Proven ability to Manage Client or Project Team (Chargeback Industry experience preferred)
• Various Applications and PC/Windows skills a must
• Experience with MS Office and MS OneNote preferred
• Exceptional documentation and process management skills
• Success navigating in a matrix environment
• Proven ability to establish credibility with employees and business partners, the ability to build consensus and achieve goals through influence versus direct line authority
• Experience developing and implementing new information from inception; especially related to ability to work in a deadline driven work environment, attention to detail, and multitasking are essential
• Strong leadership presence with the ability to prioritize and communicate clearly across all levels of the organization
• Strong communication skills, including strong presentation, writing, and listening skills that embrace cognitive diversity