Deputy Director, Business Development & Customer Experience
Metropolitan Transportation Authority
September 14, 2018
New York, New York
119,811 Mid: $149,764
Full Time - Experienced
SALARY RANGE: Min: $119,811Mid: $149,764
HAY POINTS: 1142
DEPT/DIV: Fare Payment Programs
SUPERVISOR: Director, Fare Payment Programs
LOCATION: 2 Broadway, New York, NY 10004
HOURS OF WORK: 9:00 am - 5:30 pm (7 ½ hours/day)
This executive level position within the Office of Fare Payment Programs is responsible for identifying, researching, structuring, and managing major strategic partnerships, alliances, and related technical relationships related to the MTA’s fare/toll payment and collection systems. Through these internal and external relationships, this position will be responsible for managing the tactical definition, including business and functional requirements, and implementation, of new electronic payment capabilities as part of transit fare payment system initiatives, as well as all-agency payment processing coordination and support.
Oversee the development and performance of analyses to identify business and operational opportunities, and associated risks and mitigation measures.
Manage development of methodologies and analytical models to optimize the new fare payment systems’ ability to achieve stated goals and objectives in an efficient and effective manner.
Oversee the development and application of payments processing components, including transaction processing configurations, industry security standards, and messaging formats, to be used within transit fare payment environment.
Manage the tactical definition and design of the new fare payment system architecture, including design adherence to business and functional requirements.
Develop transition plans from the legacy sales/payments methods to the new alternatives.
Oversee MTA all-agency electronic payments environment, including partner relations, coordination within MTA agencies, and technical approaches for fare and toll environments.
Manage all-agency merchant services arrangements, including conversion to new merchant acquirer and wind down of incumbent contract, and provide guidance to individual MTA agencies as needed.
Plan and manage performance of emerging payments business and technology scans, and maintain payments industry landscape knowledge base to provide solid foundational context for decision-making, ensure payments industry compliance, and identify new business opportunities.
Lead coordination with external industry stakeholders regarding payment considerations that support MTA and transit industry long-term goals, seeking industry-wide solutions to the extent practicable.
Acting as a resource for all MTA agencies, actively participate in payment industry organizations such as the US Payments Forum and continue the MTA’s leadership of the Transit Roundtable. Develop analyses related to electronic payment processing, and emerging technology (ex., mobile payments) to inform development of business architecture for the next generation payment systems.
Design and construct analytical frameworks to support decisions with strategic and financial importance.
Plan and manage technical interoperability coordination for next generation fare payment systems, including developing approaches to support organizational goals for a more integrated customer experience.
Support peers within the department by providing expertise on the tactical approaches for next generation technologies deployed within the MTA and regional environment.
Continuously develop and present innovative ideas, and provide as-needed support to MTA agencies, to improve business and operational practices related to electronic fare/toll payment within the organization.
Perform employee evaluations and provide career development for subordinates to promote positive professional employee relations.
KNOWLEDGE, SKILLS, AND ABILITIES:
Comprehensive, in-depth, working knowledge of the payments industry, especially with regard to the relationship between the existing payments ecosystem and transit fare payments.
Exposure to technology, payments, mobile and relevant business development experience.
EDUCATION AND EXPERIENCE:
A baccalaureate degree from an accredited college in business administration, or related field and 15 years of full-time related experience, including 10 years of managerial/supervisory experience; or a satisfactory equivalent.
A satisfactory equivalent combination of education and experience may be a considered.
Experience with applying “open payments” principles to transit fare payments.
As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $97,448 (this figure is subject to change) per year or if the position is designated as a policy maker.
Please go to https://tinyurl.com/yahj2xha or visit http://web.mta.info/mta/employment/ Select jobs at “MTA Headquarters” and search by the Job Opening Number 92994.