The Director of Patient Accounting reports directly to the School of Dentistry’s Chief Financial Officer. This role manages the operating units within the Division of Patient Accounting/Patient Financial Services. Some of the areas of management and oversight include: insurance, billing, collections, treatment planning, payer enrollment and hospital privileging, the cashiers office, AR management and reconciliation to U's balance sheet, and patient financial support to two UMP dental clinics. This position will ensure compliance with University accounting, auditing and procedures related to financial control, reporting, security and record management. Additional duties include: organize, prioritize, coordinate and evaluate goals, objectives and operational activity; monitor, maintain and/or enhance operations to improve work flow; and patient revenue and patient satisfaction. Position also supervises direct reports, including mangers, who provide billing functions for other Divisions.
30% Overall management of and directing of work for patient accounting for the School.
Determine and manage work of direct reports in patient accounting and other divisions using detailed knowledge of medical and dental industry operations, standards and processes in order to maximize clinic income, work flow and patient satisfaction. Manages relationships and requirements related to the work of patient accounting, e.g., with other managers and supervisors throughout the School of Dentistry, central A/R, accounting partners, auditors, treasury, compliance, and externally with UMPhysicians’ clinic managers and central accounting staff, external billing services, and others.
25% Practice management system reporting, compiling, auditing and communicating.
Use practice management systems and obtain reports from others and ensure financial reporting is accurate, which includes: defining revenue centers, creating reports, managing fees, supervising electronic processes, managing procedure codes and fees, financial transaction coding (adjustments, write-offs, transfers, etc.), month-end financial activities and reconciling the practice management financial transactions and A/R to the University general ledger. Consults with and problem solves payer issues with external billing services. Works and consults with UMPhysicians central administration staff to resolve clinical accounting issues related to the joint operation of pediatric and adult hospital-based dental clinics.
25% Timely, efficiently and effectively problem solve any issues related to patient accounting.
Problem solving includes resolving issues and concerns with staff members who are directly or indirectly supervised by this role. Work with Division directors, faculty and staff in other divisions, CFO's office and others to research and resolve issues and concerns. Attend meetings pertinent to patient accounting and service a leader of the patient accounting team to internal and external partners. Perform projects related or affecting patient accounting in conjunction with multiple areas of the school which may involve policy questions resolution or development, operational issues, general problems, etc. Meet with, coach, train and develop direct reports as well and hire and conduct performance management and discipline as needed. Facilitate communication in patient accounting as a team, between supervisors and to those whose work is related or impacted by patient accounting.
20% Policy and Procedure expert
Serve as a resource to research, develop, interpret and communicate policies and procedures for patient accounting and medical and dental public program rules and regulations for and on behalf of the School.
Participate and/or lead various finance/revenue projects and policy development related to patient accounting. Initiate, maintain and enhance medical and dental payer contracts. Serve as medical billing compliance director for the school and ensures the school meets all medical and dental billing compliance requirements. Manage special programs for add-on payments and solving contracting and acute processing problems. Other duties as assigned.
Minimum of 8 years of experience and prior oversight (formal supervisor) of a department or cross-disciplinary team in the field of patient accounting (medical, dental, hospital, etc)
Experience as a supervisor of others in a patient accounting, medical/dental billing, or similar field.
Proven successful experience working with a diverse staff and team to accomplish goals and objectives
Demonstrated commitment to the professional development of team members
Commitment to promoting and supporting efforts to foster a humanistic environment in order to advance and encourage diversity and inclusion in the division, department and school
Excellent written and verbal communications skills
Excellent Microsoft systems (Excel, Word, etc) and Google suite (Google Docs, etc) skills
Exceptional skills and experience in patient billing or accounting report producing and evaluating
Bachelors degree in finance, accounting, healthcare or business management or related field
Experience managing a patient accounting team and functions in a dental environment or similar
Experience in hospital privileging and credentialing
Internal Number: 325967
About University of Minnesota, Twin Cities
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