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Department: 244030 - Student Health Services
Location: Raleigh NC
Essential Job Duties:
The primary purse of the Patient Account Representative is being responsible for the billing and collections of patient's accounts at Student Health Services (SHS). Duties include: reviewing charges, processing medical insurance claims and researching unpaid/pending claims. This position will accurately post patient and insurance payments and enter over the counter medicine charges in the Electronic Medical Records (EMR) system at check-out. The Patient Account Representative will provide excellent customer service answering questions relating to all Student Health Services departments both verbally and in writing, conveying the information in a courteous professional manner according to SHS policies & procedures. This position will provide additional administrative support for SHS as needed including but not limited to scheduling medical appointments and the check-in process.
Other duties as assigned.
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
- Medical Billing experience.
- Strong written/verbal communication and customer service skills.
- Knowledge of medical insurance and medical terminology.
- Experience performing financial transaction processing in a medical setting.
- Experience with Electronic Medical Records.
- Knowledge of ICD-10 and CPT Coding.
Required license or certification:
Position Number: 00046522
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at www.wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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