POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time, CWA position, and hours of work and days are determined by the supervisor. Note: Employees serving in job titles assigned specific workweek limits of 35 or 40 hours are entitled to be compensated for approved time worked in excess of their normal workweek at the rate of time and one-half.
RAMAPO COLLEGE OF NEW JERSEY:
Mission: Ramapo College of New Jersey is New Jersey’s Public Liberal Arts College, dedicated to providing students a strong foundation for a lifetime of achievement. The College is committed to academic excellence through interdisciplinary and experiential learning, and international and intercultural understanding. Ramapo College emphasizes teaching and individual attention to all students. We promote diversity, inclusiveness, sustainability, student engagement, and community involvement.
Established in 1969, Ramapo College of New Jersey has an enrollment of 5,000 students and offers bachelor’s degrees in the arts, business, humanities, social sciences and the sciences, as well as in professional studies, which include nursing and social work. In addition, Ramapo College offers courses leading to teacher certification at the elementary and secondary levels. The College also offers eight graduate programs as well as articulated programs with Rutgers, The State University of New Jersey, New York Chiropractic College, New York University College of Dentistry, SUNY State College of Optometry and New York College of Podiatric Medicine. The College is ranked as fifth in the Best Regional Public Universities North category by U.S. News & World Report.
Undergraduate students choose to concentrate their studies in one of five schools with more than 539 course offerings and 36 academic programs. Ramapo College boasts an average student/faculty ratio of 18:1 and average class size of 23, affording students the opportunity to develop close ties to the College’s exceptional faculty
Under the coordination of the Cashiering Manager (Professional Service Specialist 2), provides highest quality of customer service to students, parents and all other members of the College while performing basic professional functions using established policies, procedures, precedents, and guidelines related to the office. This person must be able to communicate financial information in a professional and courteous manner, and to help students and parents to understand their financial accountability to the College.
RESPONSIBILITIES • Supports the Cashiering Department in the processing of charges and payments, student refunds, tuition and housing deposits, internal installment payment plan, third-party payments, and processing of Non-Direct Lending Loan checks & EFT’s, NJC Loan EFT’s, outside scholarship checks, and miscellaneous receipts, such as rental, concerts, conferences, etc. • Answers cashiering department phones, removes voice messages and returns calls, opens individual and Office of Student Account emails and responds. • Reconciles daily receipts in Banner Student Accounts Receivable and prepares daily bank deposits. • Processes, deposits, and reconciles miscellaneous receipts from departments within the College. • Imports and reconciles daily student electronic payments (ACH and credit card) from TouchNet. • Receipts student payments and posts charges and payments to student accounts. • Assists with the processing of student refunds. • Coordinates the student/parent Ramapo Tuition Payment Plan (RTPP). • Generates correspondences to students and parents regarding delinquent RTPP accounts. Terminates accounts that are excessively delinquent. • Assists with the collection of current and past due accounts. • Liaison to the International Education Office regarding the National Student Exchange Programs, and all other Study Abroad Programs. • Generates book advance reports which are electronically transmitted daily to the College Bookstore, reconciles Banner records to the Bookstore system prior to reimbursing the Bookstore, and generates A/P check for Bookstore reimbursement. • Runs the process that sends email notices to students and parents who have had a FDSLP disbursed on their account using Banner Work Flow. Addresses rejected emails. • Meets with Workforce Development Partnership Program participants, verifies eligibility, and sends the vouchers to the New Jersey Department of Labor for reimbursement. • Meets with Tuition-Free Program for Unemployed Persons participants, posts tuition and fee exemption transactions to the student’s account. • Receipts outside scholarship checks from donors and posts payments to student’s account in Banner and corresponds with donor. • Receipts promissory correspondence from third-party sponsor, posts a credit to the sponsor’s account when payment is received, and sends follow-up correspondence and/or makes phone calls when accounts are delinquent. • Closes and verifies daily cashiering transactions. • Maintains and accurately files all essential records in an easily retrievable manner. • Performs other duties as assigned.
• Graduation from an accredited college with a Bachelor's degree • Applicants who do not possess the required education may substitute experience on a year for year basis.
EXPERIENCE • At least 1 (one) year of experience in customer service interactions is required. • 3 (three) years of experience in customer service interactions is preferred. • Professional experience in education, higher education, or other field related to the functions of the position is preferred. • Experience working with Ellucian (formerly SunGard/SCT) Banner Student Accounts Receivable software is a plus. • Experience working with TouchNet U Commerce is a plus.
• Excellent customer service skills. • Ability to communicate decisively and confidently on the telephone and in-person customers. • Ability to handle and resolve customer complaints and respond to inquiries via phone, email and/or in person; Perception to identify and escalate priority issues to Manager; follow up customer calls where necessary. • Knowledge of the principles and techniques essential to performance of assigned responsibilities. • Ability to prepare clear, technically sound, accurate, and informative reports containing findings, conclusions and recommendations. • Ability to comprehend, analyze, interpret, and apply established law, regulations, policies, procedures, precedents, and guidelines. • Ability to organize assigned work, analyze problems, and develop appropriate work methods. • Ability to establish and maintain cooperative and professional working relationships with other staff or organizations. • Ability to prepare clear and concise correspondence. • Ability to maintain essential records and files. • Ability to represent the college at conferences, meetings, seminars, etc. • Work overtime as required during peak periods. • Maintain regular and punctual attendance • Ability to learn and utilize various types of electronic and/or manual recording and information systems used by the office, or related units. • Proficient in Excel and Word. • Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.
Ramapo College is an Affirmative Action/Equal Employment Opportunity Employer. Ramapo has a long history of advocating, advising, and supporting diversity, equity, and inclusiveness. Examples can be found in its mission statement, strategic plans, degree and course offerings, community outreach programs, the Diversity Action Committee offerings, and the other numerous diversity conferences and programs. Ramapo’s commitment to diversity and inclusion is infused across all facets of the College; where the environment is welcoming, dedicated to social justice, respectful of freedom of expression, focused on educating and having an ongoing conversation regarding cultural competence and the benefits and importance of diversity.