Under the direction of the Director of Business Operations and Intelligence and in collaboration with other departments, the Business Operations Coordinator will provide direct support to users of NextGen, the agency’s practice management (PM) and electronic medical records (EMR) software. Additionally, the Business Operations Coordinator will function as a mentor and trainer to staff, and create solutions within NextGen, as well as related training curricula. Through these efforts, the Business Operations Coordinator will support and promote system workflows that improve operational efficiency, while maintaining quality care to patients, balancing the agency’s financial and regulatory needs, and serving PPIL’s Mission.
Essential Functions: 1. Monitor and respond to tickets received on the NextGen Helpdesk; resolve errors or delegate requests to other team members or departments as appropriate 2. Support the optimization of NextGen processes and system workflows 3. Open tickets with NextGen, OCHIN, DocAsap or other vendors to resolve issues and request enhancements 4. Serve as core member of NextGen implementation group; support the testing and rollout of NextGen and Template updates: assist with troubleshooting, testing and training 5. Provide regular trainings to new and current users; develop and maintain training materials 6. Help to resolve issues discovered through regular system maintenance checks 7. Support the launch of business initiatives and projects, e. g. EMR Meaningful Use, Adaptive Scheduling & Verbal Intake, NextGen Key-user Trainings, Patient Retention, etc. 8. Develop and assist with customizations to EMR templates and Documents, and other aspects of NextGen 9. Provide Scheduling Admin assistance to health center managers; maintain appointment templates and other scheduling features as needed 10. Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self determination, and stewardship; practice these values in relations with internal and external customers.
1. Serve as an advocate and spokesperson for new business operations initiatives & projects 2. Balance the needs of front-end and back-end users, data and compliance reporters, and other administrative staff to improve NextGen functionality 3. Assist with audits to ensure correct use and functionality of NextGen, and other operations and systems as needed 4. Maintain training materials, price lists and charge tickets using Microsoft Office and other programs 5. Keep up-to-date with health center workflows, skillsets and proficiencies 6. Perform other duties as assigned.
Physical demands/Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear and use the phone. The employee is frequently required to use hands and fingers to key in data, handle, or feel and reach. The employee must occasionally lift and/or move up to 25 pounds.
Supervisor: Director of Business Operations and Intelligence
Status: Full-time, exempt from the overtime provision of wage and salary regulations.
Education and Experience:
Minimum of two years in a medical environment required, preferably in a family planning setting or an OB/GYN office. Minimum two years of experience in working with a clinical practice management and/or electronic medical record system (e.g. NextGen) preferred. Superior written and verbal communications skills required. Experience conducting end user training in both classroom and one-on-one settings, including creation of training documents and tools for system implementation and upgrades, is preferred. Experience in medical billing or coding preferred. Broad knowledge of medical and information technology disciplines with ability to communicate between the two disciplines. Demonstrated ability to handle sensitive information in a confidential manner. Bachelor’s Degree preferred but not essential.
Professional and Personal Qualities:
Demonstration of effective interpersonal and organizational skills, including ability to work with diverse groups of employees at all levels. Possess excellent customer service skills and commitment to providing the highest level of service to all internal and external customers.
Must be able to problem solve and multi-task effectively, follow through with complex assignments, and work under time constraints. Have excellent verbal and written communication and presentation skills. Be independently motivated to meet project management goals and objectives. Possess the ability to achieve certification of NextGen PM/EHR system within 12 months of hire. Be willing to participate as a team member and work a flexible schedule, including some evenings and weekends as required. Must be willing to travel throughout the Illinois area to all PPIL sites.
Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We encourage diverse candidates to apply for this position.
About Planned Parenthood of Illinois
We are a trusted health care provider, an informed educator and a passionate advocate. Planned Parenthood of Illinois' 17 health centers throughout the state deliver vital health care services, sex education, and sexual health information to more than 60,000 women and families each year.
For nearly 90 years, building healthy communities has been Planned Parenthood's mission. Everyday, Planned Parenthood of Illinois helps all kinds of people get the health tools and information—and above all the care and compassion they need—to prevent unintended pregnancies or to plan for families when they are ready.