Healthcare isnt just changing. Its growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And thats what fueled these exciting new opportunities.
Who are we? Optum360. Were a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, well leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If youre looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. Its an opportunity to do your lifes best work.
If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a Collections Representative at Optum360, a fast-paced, high growth company within UnitedHealth Group, you will be processing refund information for payers, patients and / or their families who have outstanding medical bills. Your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you'll know you are doing your life's best work.
This position is full-time (40 hours / week) with our site Hours of Operation from 6:00 a.m. -5 p.m. PST. We do require our employees to be flexible enough to work any shift, any day of the week during those hours.
Scans the refund packets and the check into our electronic database, documents actions in Account Receivable systems, and mail the checks to payers and / or patients
Works the returned checks by trying to locate a corrected address or calling the patient
Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
Prepares and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details
Responsible to get the patient & insurance refunds mailed out in a timely manner for approximately 19 hospitals
Adheres to mandated timeline for patient and Government refunds
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.